Warranty

12 month guarantee applies to online purchases. Conditions apply. Returns will be accepted on any faulty merchandise returned to our store or online within 14 days. In case you would like to cancel an order within 24 hours of placing an order, please contact us.
 

All products sold byEsperance Communications are subject to the Consumer Guarantees Act 1993. The guarantees made under the therefore mentioned Act are that the goods sold to consumers will:

- Be of acceptable quality – meaning they will do what they are made to do, and they are acceptable in appearance and finish
- Be fit for a particular purpose that a customer may enquire about 
- Match the description given in any advertisements or marketing communications 
- Match the sample or demonstrated model
- Be owned by the consumer upon it being purchased from our store
 

Exceptions to guarantees. The consumer guarantees do not apply if you:

• got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
• misused a product in any way that caused the problem
• knew of or were made aware of the faults before you bought the product
• asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted